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Store Policies

Shipping Time

After placing your order, it will be marked as pending until it is carefully packaged and shipped. Last order of shipments are typically Thursday, or Friday morning. Once the order has shipped, you will be notified via e-mail and provided with a tracking number. US Orders will arrive 5-7 business days after being shipped, Canada orders typically take 2 weeks to arrive. 

Due to COVID-19 shipping times may be longer than usual.

 

Returns / Refunds

Ahhgela does not offer returns. Refunds will be provided only for products with manufacturing defects.

Exchanges

For exchanges, we'd be happy to exchange within 14 days of the customer receiving the product. We ask that the customer covers the return shipping cost. Upon receiving the returned item, we will ship out the replacement the same week and provide a new tracking number. To inquire about an exchange, please contact: ahhgelashop@gmail.com.